FAQ - Addison Saws

Frequently Asked Questions

Machine Purchases

Can you offer guidance on which machine to buy?

Feeling a little overwhelmed by choice, or just not sure where to start? Whatever your metal cutting requirements, we’re almost certain to have a machine to suit your needs. You can count on us for a first-class advice. We have over 60 years’ experience of selling sawing technologies and we are sure to have a solution that will fulfil your requirements.

Do you offer machining trials?

We know how important it is to try before you buy – to see the advantages our equipment brings. That’s why we offer full machining trials and demonstrations at our West Midlands showroom and can source material similar to what you'll be using with enough notice - failing that you are welcome to bring your own for trial purposes.

How do I arrange for a sales manager to visit me?

We have a nationwide team of highly knowledgeable regional sales managers, who are trained to find the best solution based on your application. To arrange a visit from your nearest sales team member, simply call 01384 264 950 or email sales@addisonsaws.co.uk

Do you offer rentals?

Unfortunately at this time, we do not offer machine rentals. We do however, offer an ever-changing range of second-hand machines which can be found in the 'used' section of the website.

What are your delivery times?

This varies depending on the machine ordered. For stock machines, delivery can be arranged for next day if required.

Do you have machines in stock?

Addison do keep some machines in stock, and our showroom machines are for sale. However, some larger or specialist machines need to be ordered in but we endeavour to get your new machines to you as quickly as possible,

Do you set up the machines?

We offer a commissioning service as soon after delivery as possible, this includes operator training.

Blades and Consumables

I need some technical advice

We have a wealth of industry knowledge right here at your disposal. Simply call us on 01384 264 950 and explain your query - our technical staff members will be happy to help in any way they can.

Can you help with improving our processes?

Sometimes there's a more efficient way of doing things, and sometimes what you're doing is already perfect. If you suspect your production line could be doing more for your business, we have experts that will come in and review your processes - if there is a better way, it can often be a more cost effective one.

I'm a new customer, can I pay with a credit card or cash?

If you don't want to open an account with us then we are more than happy to take payment via credit card - for smaller orders you can even pay with cash if collecting from the trade counter.

Is there a minimum order quanity?

Quite simply, no we don't, for standard stock items you can order 1 blade or 100 blades.

Is there a minimum order quantity for non-standard or special blades?

For special / bespoke orders or blades not kept in stock we do apply a minimum order quantity of 10 pieces.

Where can I find the spec sheets or technical data for your blade and lubricant products?

Please email us at sales@addisonsaws.co.uk and we'll help you as best we can.

Can you re-sharpen my blades?

We do offer re-sharpening through our sister company, Dynashape ltd. They are located within the same building as us so turn-around is usually next day. Dynashape offer a whole host of sharpening solutions to keep your production line active as cost effectively as possible.

Spares & Service

do your engineers cover the whole of the UK?

Our service engineers cover most of the UK and Ireland. Please contact the service department on 01384 264950 for further information.

Can you service and supply spare parts for any type of saw?

We can service and obtain spares for the vast majority of metal cutting saws. Please call 01384 264950 for full details. If possible, have the make and model of your saw to hand as this will speed up the process for you.

Will my saw be fixed during the first visit?

Our service engineers aim to fix breakdowns in one visit. Depending on the problem, however, it is sometimes necessary to order additional spare parts and make a second visit. To help us diagnose the fault accurately, please provide as much information as possible when you call as this will speed up the process for you.

How do I arrange a routine service or maintenance visit?

Please call our service department on 01384 264 950. Service visits can normally be arranged within just 3-5 days.

Do you offer emergency repair?

Yes we do. If you have a machine down and urgently need repair, please contact us on 01384 264950 and we'll do our best to get someone out to you.

How do I avoid breakdowns?

Breakdowns and the subsequent downtime happens, we do offer a preventative maintenance agreement to reduce the likelihood of breakdown. This means our engineers come out to you twice a year to ensure your machines has everything it needs to get on with the job in hand, and even comes with a parts discount. For more information, drop us an email at sales@addisonsaws.co.uk.

Payments

Can I set up an account?

Yes, call us on 01384 264950 to ask whether an account is an option for your business.

Can I pay by credit card?

We accept card payments for all types of purchases.

Do I need to pay a deposit?

for machine purchases, a deposit is taken on order - this is then deducted from the final payment amount and will show on your invoice.