Due to an increased and rapid expansion in sales, Addison Saws are pleased to announce the addition of two new, highly experienced engineers to their customer service team, each bringing with them time served knowledge and experience on an extensive range of machinery. Having always prided ourselves as whole solution providers, we can now take our commitment one step further by directly employing a total of 6 field service engineers and 5 office based service staff, ensuring minimal downtime for our customers.
Kyle Shenton – (from Emmegi) has a wealth of experience in aluminium processing machinery, including multi-axis CNC machining centres which over the past few years has been a massive growth area for Addison.
Stanley Tucker – (from Behringer) – is highly experienced in the steel industry and comes with superior knowledge of bandsaw and cold saw machinery and applications.
These are great additions to Addison’s already very successful servicing team. Allowing us to give industry leading response times, and first fix ratios on manual, automatic and CNC saws, machining centres and tube benders. Our new team members are also proficient in new machine installation and giving clients first class guidance and advice in getting the best out of their new equipment.
Our commitment does not stop here, there will be ongoing training to transfer the entire skill set we have through every engineer. This will serve to increase our overall efficiency to the highest possible level in the future.
These appointments only serve to strengthen Addison Saws position in the market as customer service comes very high on our agenda, in fact it is key to our current growth strategy.
‘In total we have twelve customer service personnel dedicated to providing fast, efficient commissioning and customer service experiences for our clients that cover the whole of the UK.
In today’s ever changing and demanding market the importance of delivering industry leading brands coupled with excellent communication and quick reaction times is paramount in achieving repeat sales as well as developing opportunities for new business. We believe that looking after our customers and their machinery is the key to great, long lasting business relationships." Gary Knight – MD
